Intuitively blend agents and AI with Support Navigator.
When a conversation veers off course, agents need help navigating the unexpected turns and getting back on the right track.
Support Navigator is an agent assist solution that propels customer interactions toward the most efficient and effective resolution through dynamic workflows, dialogue suggestions, behavioral cues, and knowledge surfacing across various channels.
Contextual data
Agents receive customer journey data prior to interacting with customers.
50% reduction
Of live screen training via automated coaching at scale.
Adaptive AI
Workflows dynamically adapt and react to customer input, improving agent experience and drives customer journeys.
Agent assist
Real-time dialog suggestions, behavioral cues for conversation pivots, and instant knowledge base content throughout the customer interaction.
