Enhance agent performance and customer experience with Quality Insights 360.
Empower agents to deliver exceptional service in every customer interaction.
Quality Insights 360, an intelligent workforce platform, leverages AI to provide real-time support to agents and supervisors during and after the call—enhancing their skills and enabling them to deliver better customer service.
QA automation
Agent coaching
Generative AI interaction summaries
Detailed reporting and analytics
Lower cost to serve
100% of calls graded vs traditional quality process.
100% insight
Into customer interactions to improve searchability, compliance, and understanding of customer journey.
Better experience
Understand call drivers and leverage moments to meet customer needs and align with CX practices.
Auto check
Ensure adherence to brand standards, employ best practices, and customize the agent evaluation process.
