RECENT ARTICLES
The Value of an Innovative Multi-Channel Customer Experience
After years of relying on static websites that demand customers do most of the work to find information and delayed responses to questions by email or telephone, efficient…
The Importance of High-Quality Customer Service
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance of a stellar customer…
6 Reasons Why Outsourcing Customer Service Is Right for Your Business
In order to understand if outsourcing call center services is the right decision for your business, it helps to understand why other companies choose to do it. What…
Why Agents Still Play a Key Role in the Omnichannel Journey
As the world of customer service becomes increasingly omnichannel-focused, there are many ways for customers to find assistance and resolve an issue. From self-service to chatbots and email…
How We Set Agents Up for Success with Technology Training
Getting agents up to speed on your business quickly is essential for good customer service. While agent training typically has agents scribbling down notes or memorizing information, that’s…
How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct link between your company…
