RECENT ARTICLES
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen its focus on high-margin…
The Value of an Innovative Multi-Channel Customer Experience
After years of relying on static websites that demand customers do most of the work to find information and delayed responses to questions by email or telephone, efficient…
How Workflow Software Boosts Agent and Customer Experience
The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents reach proficiency quicker and perform better. Agents represent…
How We Set Agents Up for Success with Technology Training
Getting agents up to speed on your business quickly is essential for good customer service. While agent training typically has agents scribbling down notes or memorizing information, that’s…
Great CX Starts with the Agent: 4 Ways We Support Success
Customer experience is the difference between attracting and retaining customers or losing them to your competitors. Improving your customer experience requires taking a look at the agent experience.…
How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct link between your company…
