Put the answer at your agents’ fingertips with Response Genius.
Searching for an answer to support queries eats up valuable time for both the agent and the customer.
Response Genius is a generative AI answer engine that allows customer care and support teams to effortlessly search internal knowledge bases. When an agent searches for a specific answer, Response Genius finds the relevant internal information, aggregates it, and delivers a comprehensive summary in conversational language.
Faster resolution
Improve CSAT and reduce AHT by empowering agents to consistently deliver accurate answers with the appropriate tone and personalization.
35% lower escalation
By presenting agents with the right information in near real-time.
More efficient
Reduce agent time to proficiency by providing relevant information and constructive answers.
FCR improvement
Via immediate resolution of common support issues.
