Automate and expedite agent training with Skill Mentor.
Say goodbye to lengthy education processes and hello to immediate impact on your customer experience.
Skill Mentor, an AI-powered SaaS solution, uses audio, visual, and chat simulations of customer conversations to automate role-play—accelerating agent training, improving contact center performance, and reducing operating and training costs.
3-6% reduction
In cost to serve by increasing speed to proficiency, improving performance, and enhancing CX.
50% reduction
Of live screen training via automated coaching at scale.
75% lower agent nesting period
And launch new hires in ½ the time by immediately placing agents in the right learning track.
More B-level agents
Move C-level agents to B-level and create a consistent customer journey across all channels.
