Faneuil

Efficiently supporting social services

Granddaughter with grandma

Whether optimizing existing programs or collaborating with local governments to introduce rapid response solutions to emergencies, Faneuil draws on its network of deployable resources and long-established expertise in dealing with people to get results. For example, we used workforce management tools to better understand staffing needs and create scheduling that allowed us to reduce a state’s unemployment claims processing from 10-12 weeks to 6 to 8 weeks in just one month’s time. In that same program, we over-delivered on the reduction of wait time for callers, beating the contract requirement by 35%. Whether it’s mortgage relief, CHIP, Medicaid, TANF, child support or any other important program designed to help families, children and seniors in need, we help create efficiencies where they yield the greatest return.