Residents today expect city services—and answers. With 311 community information lines now in use across the nation, callers expect an ever higher standard of service. More than simply a tool to direct people to the proper agency or organization, residents now expect useful information. Faneuil’s municipal specialists provide callers thoughtful, considerate responses on topics as diverse as building codes, local attractions, taxes, schools, and non-emergency police, fire, and animal control issues. This helps reduce misdirected calls to 911 emergency lines, helping front-line municipal staff focus on the critical work of their communities. Our municipal work extends beyond call centers, too. We can help individual agencies engineer solutions that enable them to seamlessly interface with other agencies, overcoming IT choices made in isolation and many years apart.
Our experience with government services is unsurpassedLearn More