Pioneering solutions for Government and Commercial healthcare agencies

As a payer, provider, pharma or government healthcare services provider, you have unique customer management needs. Our specialized services approach allows us to create a tailored, optimized solution that is fully compliant with legal and industry-specific guidelines.

Our commercial and government healthcare clients are supported not only through the processing of customer interactions, but also by Customer Service Representatives who are trained to demonstrate caring, empathy, and a sincere desire to help, particularly in interactions with customers who may be in difficult circumstances. Our staff undergoes extensive training in the classroom and in closely supervised on-the-job settings to ensure the information they provide is accurate, complete and timely.

Understanding the seasonality of programs in which activity increases or decreases throughout the year, Faneuil’s workforce management team ensures that sufficient staffing is continuously in place to meet predictable peaks in service volumes, as well as those that could not be anticipated, perhaps resulting from media reports or legislative rulings.

Recognizing how critical access to health care is, we are grateful for the opportunity to have a hand in providing hundreds of thousands of individuals and families with peace of mind.

Faneuil offers solutions for:

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Payer, Provider & Pharma

Answering questions about what’s covered under different plans or on a recently received Explanation of Benefits, the “bedside manner” of your CSRs will go a long way toward helping people feel good.

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Government Healthcare

Whether establishing new state health benefit exchanges or answering customer service questions on longstanding programs such as WIC and Medicaid, we understand the unique privacy and security inherent in the work.

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