The fourth annual enrollment period for the state's health insurance exchange could prove to be its most challenging.
Headed into the Nov. 1 enrollment kickoff, Access Health CT faces numerous headwinds that could hinder its efforts to maintain or grow its base of 99,000 non-Medicaid customers.
Access Health has lost half of its participating insurers and seen double-digit increases in 2017 premiums. Meantime, brokers — a key sales channel over the past three years that accounted for approximately 40 percent of exchange customers — have been all but eliminated from the process after Anthem and ConnectiCare axed commissions.
The broker vacuum will place a much larger burden on Access Health's newly hired call-center vendor, Faneuil Inc., which will hire 20 brokers to work in-house and offer advice on plan selection for those who ask for it.
Read the article at Hartford Business Journal