Faneuil
Metropolitan Transportation Commision (MTC) Announces Award for Clipper Walk-In Customer Service Center
Metropolitan Transportation Commission Selects Faneuil to Operate the Clipper® Customer Service Center at San Francisco’s Embarcadero BART/Muni Station
    April 25, 2017

    SAN FRANCISCO, CALIFORNIA – The Metropolitan Transportation Commission (MTC) has retained Hampton, Va.-based Faneuil Inc. to operate a walk-in customer service center to help transit riders acquire and use Clipper cards – reloadable transit fare payment cards – throughout the nine-county San Francisco Bay Area. Nearly one million active card holders use the cards to pay their fares on 22 transit systems throughout the region each month. Faneuil will assume responsibility for operation of the center on July 1, 2017.

    In addition to selling Clipper cards for adult travelers, Faneuil staff will be able to issue Youth and Senior Clipper cards on the spot and add value to any kind of Clipper card. Customers can also stop by the center to pick up a card they have ordered as a replacement for a lost or stolen card.

    Located one block from San Francisco’s Embarcadero, the Clipper Customer Service Center is located in the Embarcadero Bay Area Rapid Transit (BART)/Muni Station, one of the most highly traveled stations in the BART system. Faneuil staff will also conduct sales of other Bay Area transportation, tour and excursion options. The center is open Monday through Friday from 7 a.m. to 7 p.m., and on Saturdays from 9 a.m. to 2 p.m.

    “Our customers depend on the in-person Clipper Customer Service Center at the Embarcadero station for a variety of services,” said MTC Senior Program Coordinator David Weir, who oversees customer service activities for the Clipper program. “We look forward to working with Faneuil to continue to deliver the highest quality customer service possible.”

    “We welcome the opportunity to connect Bay Area residents and visitors with the many public transit options available to them for traveling throughout the Bay Area,” noted Faneuil President and Chief Executive Officer Anna Van Buren. “Faneuil’s focus on delivering consistently positive customer experiences will ensure that Bay Area travelers have the support they need to navigate this spectacularly beautiful part of our country as a cost-effective alternative to driving alone.”

    About the Metropolitan Transportation Commission: Created by the California State Legislature in 1970, the Metropolitan Transportation Commission serves as the transportation, planning, coordinating and financing agency for the nine-county San Francisco Bay Area, which encompasses the Counties of Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano and Sonoma.

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