Faneuil
Faneuil and Metropolitan Transportation Commission Open the Regional Resource Center as the Hub @ 375 Beale
Innovative Regional Resource Center – The Hub @ 375 Beale – Offers One-on-One Customer Support for Bay Area Travelers
    February 14, 2017

    SAN FRANCISCO, CALIFORNIA – The Hub @ 375 is now open to help San Francisco Bay Area travelers find their way around the nine-county region and to access services provide by three regional agencies – the Metropolitan Transportation Commission, the Bay Area Air Quality District and the Association of Bay Area Governments. Named for its location at 375 Beale Street in San Francisco’s Rincon Hill neighborhood, “The Hub,” as it is known locally, opened to an appreciative audience of Bay Area residents and visitors in late January. Operated by Hampton, Va.-based Faneuil, Inc., the walk-in regional resource center is open weekdays from 8 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 1 p.m.

    Created through a partnership established by the three agencies, the center is staffed by consultants who work one-on-one with guests to provide individualized information and literature about navigating the region by bus, ferry, rail, bicycling and bike-share, walking, and other alternatives to driving alone. Visitors to the center can open or add funds to Clipper® transit-fare payment accounts, purchase FasTrak® toll tags for vehicles, pay for toll violations and apply for air quality permits. Also available are real-time transit schedules, point-to-point directions, Bay Trail information and maps, and a selection of transportation-themed items such as T-shirts, bike helmets, and other commuting gear. Co-located within The Hub is Ada’s Café – an eco-friendly, 501(c)(3), non-profit organization committed to providing employment opportunities to persons with intellectual and physical disabilities – where visitors can purchase food and beverages made from locally-sourced ingredients.

    “We’ve long been working to establish a walk-in center with a concierge approach to customer service,” said MTC Chair and Santa Clara County Supervisor Dave Cortese. “We’re excited to see that vision realized, and we appreciate Faneuil’s commitment to spreading the word about the wealth of regional travel options available to Bay Area residents and visitors.”

    “We’re delighted to be able to welcome customers in such a dynamic, innovative environment,” notes Faneuil’s President and Chief Executive Officer, Anna Van Buren. “As the delivery of consistently positive customer service is one of Faneuil’s core strengths, I can’t think of a more spectacular setting for that to happen than The Hub,” she added.

    About Faneuil: For more than 23 years, Faneuil (www.faneuil.com) has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. Headquartered in Hampton, Virginia, Faneuil provides outsourced customer care and other business processing solutions for an extensive client portfolio nationwide, managing more than 600 million customer interactions each year. Services are provided to customers through multiple channels, including inbound and outbound calling, chat messaging, email, fax, mail correspondence, and face-to-face communications. Utilizing advanced applications and a team of more than 4,000 service professionals, Faneuil delivers broad support to several diverse industries, including transportation, health and human services, utilities, government services and commercial services.

    About The Hub @ 375 Beale: Located at 375 Beale St. in San Francisco, The Hub @ 375 Beale is a collaborative venture involving three regional agencies that pursue interrelated missions in the areas of transportation, land use, climate change and sustainable growth. Participating agencies – which include the Metropolitan Transportation Commission, the Bay Area Air Quality Management District, and the Association of Bay Area Governments – operate in the nine-county Bay Area encompassing the Counties of Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano and Sonoma.

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