Hampton, Va. – Faneuil, Inc. (“Faneuil”), a leading 100% U.S.-based provider of multichannel customer care and other business processing solutions, reinforced their commitment to coast-to-coast economic growth within the U.S. through their collective expansion on several contact center projects this year. Work progressed on the company’s new sites in Wichita, Kans., Orlando, Fla., and Sacramento, Calif., all scheduled to open within the next several months.
Faneuil hopes to help add value and stimulate growth to the community of Wichita, Kans. by restoring and occupying the historic Union Station, a former railway station with deep significance to local history. Already employing more than 496 new Faneuil employees at a nearby temporary facility, Faneuil’s forthcoming site in Wichita is scheduled to open in March 2019 and will be accommodating more than 700 seats.
In Sacramento, Faneuil is expanding and relocating current operations to McClellan Park, a former military base converted to a business park. The 65,000 square foot office space will be ready in December 2018 and will be able to accommodate 1200 call center representatives.
Across the nation in Orlando, Faneuil is relocating their current facilities to an upgraded, beautifully renovated location with an expanded capacity of more than 430 seats. This facility is projected to be completed mid-year 2019.
“With Faneuil’s incredible success, we welcome the need to upgrade our facilities to accommodate this growth,” says Anna Van Buren, Faneuil’s President and Chief Executive Officer. “Planning on continuing our current growth trajectory, we want to be prepared with the extra space while simultaneously redesigning the new sites to foster a positive atmosphere and uplifting work environment for our contact center representatives. I’m eager to unveil these stunning centers that I’m confident will be proud additions to the communities that surround them.”
Accompanying the expansion of these sites is the potential to generate more than 900 jobs across the three new facilities. Jobseekers interested in working for this growing company at Orlando, Wichita or Sacramento are encouraged to visit Faneuil’s career page for any upcoming job opportunities.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. Headquartered in Hampton, Virginia, Faneuil provides outsourced customer care and other business processing solutions for an extensive client portfolio nationwide, managing more than 600 million customer interactions each year. Services are provided to customers through multiple channels, including inbound and outbound calling, chat messaging, email, fax, mail correspondence, and face-to-face communications. Utilizing advanced applications and a team of more than 5,500 service professionals, Faneuil delivers broad support to several diverse industries, including utilities, transportation, health and human services, government services and commercial services.