HAMPTON, VIRGINIA – The City of Del Rio, Texas, has selected a team headed by Faneuil Inc., to design and install a Toll Collection System for the Del Rio International Bridge.
Owned and operated by the City of Del Rio, the 620-meter bridge spans the U.S. – Mexican border.
The four-lane bridge provides a safe and efficient border crossing for all citizens and is a symbol of the cross-border relations fostered by the City of Del Rio with Ciudad Acuna, Mexico. Accommodating vehicular, commercial and pedestrian traffic, the International Bridge is open for crossing between Texas and Mexico 24 hours a day, seven days a week. As the bridge continues to have one of the shortest crossing times along the Texas-Mexico border, it the first choice for many tourists and businesses seeking entry into Mexico through Texas.
Faneuil, one of the nation’s leading providers of outsourced customer care and other business processing operations, is serving in the role of Prime Contractor for the project. Extensively experienced in the implementation, operation and management of electronic and manual toll programs nationwide, Faneuil’s expertise also encompasses customer-facing and back-office operations such as violations processing, express lanes, 511 traveler information services, transponder distribution, collections and other services utilized in pay-for-use environments.
Faneuil has enlisted systems subcontractor E-Transit to design, develop, implement and maintain the new Toll Collection System for the bridge. With ongoing projects and installations in the U.S., Canada, Israel, Denmark, Iceland and the U.K., E-Transit is a leading provider of innovative transportation technology and has decades of experience with toll collection systems.
The turnkey system to be developed for the City of Del Rio by the Faneuil team will encompass a roadside vehicular Toll Collection System and include account management support. The system will also interface with a pedestrian toll collection system. Design, development, testing and other elements required to deliver the new system are progressing in parallel with the City’s construction of a new Toll Plaza and Administration Building near the bridge site, where the system will be housed. Completion of the building is anticipated to occur in late February 2017, with installation of the system by the Faneuil team to follow.
Noted City of Del Rio International Bridge Superintendent Margie Montez in commenting on the Faneuil team’s selection, “I speak on behalf of the City in saying that we are looking forward to change and working with Faneuil to implement a new system that will enhance our operations.”
For more than 22 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. Headquartered in Hampton, Virginia, Faneuil provides outsourced customer care and other business processing solutions for an extensive client portfolio nationwide, managing more than 600 million customer interactions each year. Services are provided to customers through multiple channels, including inbound and outbound calling, chat messaging, email, fax, mail correspondence, and face-to-face communications. Utilizing advanced applications and a team of more than 4,000 service professionals, Faneuil delivers broad support to several diverse industries, including transportation, health and human services, utilities, government services and commercial services.
E-Transit (www.etransit.us) is a leader in information and control systems technology for the transportation and security industries. The company has extensive expertise in software development, systems engineering and systems integration. Its staff includes experienced professionals who provide consulting and hardware/software design for intelligent transportation, security, toll and revenue collection, point of sale, process control, and audit applications. E-Transit’s systems operate in 24/7 mission critical environments and are engineered for long-term maintainability through the use of off-the-shelf components, standardized communication protocols, open computing standards, and conservative design practices. E-Transit systems have been deployed in the U.S.A., Canada, Israel, Denmark, Iceland, Mexico and Great Britain.