HAMPTON, VIRGINIA – At 10:30 a.m. on Thursday, October 19, 2017, the City of Del Rio, Texas, and Faneuil Inc. highlighted the grand opening of a new Toll Plaza and Toll Collection System for the Del Rio International Bridge with a ribbon-cutting ceremony.
The 620-meter long, four-lane bridge spans the U.S. border with Mexico and provides a safe and efficient border crossing for all citizens seeking entry into Mexico through Texas. Accommodating vehicular, commercial and pedestrian traffic, the International Bridge provides travelers with one of the shortest crossing times along the Texas-Mexico border.
Design, development, and testing of the roadside vehicular and pedestrian crossing Toll Collection System was headed by Prime Contractor Faneuil, one of the nation’s leading providers of outsourced customer care and other business processing operations. Faneuil began installation of the system during the City’s construction of a new Toll Plaza and Administration Building near the bridge site in late February of this year. Faneuil’s turnkey system interfaces with a pedestrian toll collection system and includes enhanced reporting, a digital video auditing system, and a new customer website for account management
“We’re especially excited to be so integrally involved in the improvements to the bridge crossing experience – a milestone opportunity that enabled us to extend our presence in international markets,” noted Faneuil’s President and CEO, Anna Van Buren.
“This is more than just a grand opening for a toll booth plaza,” said City of Del Rio International Bridge Superintendent Margie Montez, “it represents the continued cross-border relations fostered by the City of Del Rio with Ciudad Acuna, Mexico.”
The bridge will operate 24 hours a day, seven days a week.
About Faneuil: For more than 23 years, Faneuil (www.faneuil.com) has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. Headquartered in Hampton, Virginia, Faneuil provides outsourced customer care and other business processing solutions for an extensive client portfolio nationwide, managing more than 600 million customer interactions each year. Services are provided to customers through multiple channels, including inbound and outbound calling, chat messaging, email, fax, mail correspondence, and face-to-face communications. Utilizing advanced applications and a team of more than 5,500 service professionals, Faneuil delivers broad support to several diverse industries, including transportation, health and human services, utilities, government services and commercial services.