Denver – Connect for Health Colorado, the state’s official health insurance marketplace, has selected Faneuil Inc. as its new customer service provider starting in 2020. Faneuil’s customer service teams will assist residents in applying for health and dental plans, as well as the financial help available only through the Marketplace. Connect for Health Colorado’s current customer service provider will continue to deliver customer service center support through the upcoming Open Enrollment period.
Faneuil, headquartered in Hampton, Va., operates outsourced business processing programs for government and commercial clients nationwide. The company provides broad, multichannel customer care, back-office support, and innovative solutions to support clients operating in complex, highly regulated industries, including health and human services, transportation, utilities, state and municipal governments, and commercial/retail services.
“Faneuil are specialists in supporting state-based marketplaces and their customers. We are eager to build on our ability to be a trusted resource for Coloradans shopping for health insurance through this partnership. Collaboration with Faneuil, in addition to our technology modernization efforts, will enhance the overall customer experience and move our organization forward,” said Connect for Health Colorado Chief Executive Officer Kevin Patterson.
“We warmly welcome the opportunity to work with Connect for Health Colorado and are confident in our ability to provide a partnership that attains the high levels of service expected by Connect for Health Colorado,” said Faneuil’s President and Chief Executive Officer, Anna Van Buren. “Our extensive experience working with state benefit exchanges and conducting seamless transitions from incumbents has been a significant component of our work as a company, and we’re honored that Connect for Health Colorado has entrusted us with creating consistently positive member experiences.”
Faneuil and Connect for Health Colorado are in the process of negotiating the contract, with an initial term of three years. Faneuil will begin to process customer interactions in February 2020. The current customer service vendor for the Marketplace will provide customer service center support through the upcoming Open Enrollment period, which begins November 1, 2019.
To learn more about Faneuil, Inc., visit Faneuil.com. To learn more about Connect for Health Colorado, visit ConnectforHealthCO.com.
About Connect for Health Colorado
Connect for Health Colorado is a public, nonprofit entity established by the Colorado General Assembly in 2011 to create a health insurance marketplace. Since 2013, we’ve been helping individuals, families, and small employers compare plans, apply for financial help, and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert, in-person help from a statewide network of certified Brokers and community-based Assisters. For more information: ConnectforHealthCO.com
About Faneuil, Inc.
For more than 25 years, Faneuil (www.faneuil.com) has specialized in designing, implementing managing and operating multichannel customer care, back-office business processing, and Solution as a Service (SaaS) offerings for government and commercial clients operating in complex, highly regulated environments nationwide. Headquartered in Hampton, Va., Faneuil delivers broad support to several diverse industries, including health and human services, transportation and tolling, utilities, state and municipal governments, and commercial/retail services. With an unrelenting focus on creating consistently positive customer experiences, Faneuil’s customer care professionals are intent on building the brands and reputations of its client partners every day.