Leadership

Anna became President and Chief Executive Officer of Faneuil in 2009 after having served as its President and Chief Operating Officer; Senior Vice President and Managing Director, Government Services Division; and, beginning in 2004, Vice President of Business Development. She brings more than 35 years of management experience to a leadership role that includes ultimate responsibility for the company’s business operations nationwide, more than 5,000 employees, and revenue generation of more than $150 million annually. Anna is also deeply involved in the development of strategies to recruit, hire, train, develop, retain and motivate essential talent. To foster a culture in which customer service and integrity shape every interaction, Anna personally communicates Faneuil’s vision and values throughout the organization.

Having led the delivery of outsourced business processing services for government and commercial clients for more than 17 years, Robert Nash offers extensive expertise in developing and implementing best-in-class customer care and other business processing solutions to transform the consumer experience. A veteran BPO executive, Robert serves as Faneuil’s Chief Operating Officer. In that capacity, he ensures the effectiveness of the strategic approaches developed for processing multiple work streams, including multichannel frontline customer service and customer account management, as well as back-office operations such as document management, fulfillment, inbound and outbound mailing services and inventory management. Robert also ensures that technology deployments enhance the experiences of clients and their customers.

Tarsha is responsible for translating and prioritizing business requirements into short to mid-range service needs and coordinating the service delivery of new client engagements, as well as changes to current programs and contracts. Since joining Faneuil in 2000, Tarsha has held progressively responsible leadership positions focusing on performance management, process optimization, and project management for complex frontline and back office operations. A veteran customer care professional with more than 19 years of leadership experience, Tarsha collaborates closely with Faneuil’s operational teams to achieve corporate and client objectives for performance, cost-effectiveness, and exemplary customer service.

Alden is responsible for oversight of all client programs, including staffing and program management for multichannel contact center operations supporting clients in the utilities, healthcare, transportation, government services and commercial services industries. He has more than 11 years of corporate law experience ensuring compliance with local, state and federal requirements applicable to business enterprises. An accomplished attorney, Alden has extensive experience in law firms based in Virginia and West Virginia.

Prior to joining Faneuil in 2017, Nick Manella served in similar capacities with other providers of outsourced business processing, where he led sales and marketing initiatives for the companies’ commercial retail, healthcare, travel and insurance practice areas. His responsibilities also included oversight of team supporting clients throughout North America. In his current role with Faneuil, he leads a team accountable for identifying opportunities in which Faneuil’s customer-facing and back-office capabilities can be applied to expand our partnerships with current clients and develop effective business solutions for prospective new clients. He holds a Bachelor’s degree from Ohio University, with concentrations of study in healthcare, business and communication.

Jon brings more than 20 years of extensive experience in tolling operations and systems acquired through senior leadership positions within the transportation industry. With his experience in the multiple facets of the transportation industry, Jon has unique insight from the dual perspectives of client and vendor. Jon is responsible for Faneuil’s strategic oversight of new and existing transportation clients, uncovering opportunities and developing innovative solutions for transportation authorities across the country. He is a subject matter expert on the development and execution of electronic tolling and high occupancy/toll (HOT Lanes) systems.

Arlin is vital to Faneuil’s highly successful launch of contractual projects for health and human services, utilities, transportation/tolling, and government and commercial programs. A twelve year Faneuil veteran, he is responsible for the design and deployment of state-of-the-art solutions encompassing facility planning and design, and technology systems and infrastructure. With his demonstrated strengths in project management, performance analysis, quality control, and strategic planning, blended with his results-driven orientation, Arlin has led Faneuil to flawless implementation and expansion of an array services and projects.

Nanette joins Faneuil with more than 20 years of experience across the global transportation industry, including Rail, Port, & Road, with relationships at the Commercial, Federal, State and Municipality level. She is an accomplished leader in the transportation space with proven success in creating and applying both services and digital solutions to improve logistics support and network organization. She has been instrumental in leading growth and driving modernization within some of the industry’s largest and most innovative providers. Nanette is responsible for Faneuil’s Transportation delivery team and heading Faneuil’s digital services strategy.

Lee is responsible for leading Faneuil's team in delivering best in class contact center operations. He plays a key role in operational excellence and in the continuous improvement initiatives across Faneuil while also ensuring key relationships are developed with each of our partners. Lee brings more than 20 years of operational leadership and business process outsourcing experience to Faneuil. He has worked with multiple Fortune 500 companies in the span of his career, including some of the largest healthcare payers, wireless companies, and retailers in the world. Lee’s unique approach to leadership and team building combines WFM and a culture of coaching and development, which drives efficiency and delivers a high level of customer engagement.