Leadership

Anna became President and Chief Executive Officer of Faneuil in 2009 after having served as its President and Chief Operating Officer; Senior Vice President and Managing Director, Government Services Division; and, beginning in 2004, Vice President of Business Development. She brings more than 35 years of management experience to a leadership role that includes ultimate responsibility for the company’s business operations nationwide, more than 5,000 employees, and revenue generation of more than $150 million annually. Anna is also deeply involved in the development of strategies to recruit, hire, train, develop, retain and motivate essential talent. To foster a culture in which customer service and integrity shape every interaction, Anna personally communicates Faneuil’s vision and values throughout the organization.

Sam provides Faneuil with a continuously sound financial structure through a collaborative establishment of company-wide objectives, policies, programs, and practices. He is a passionate and dedicated leader who is responsible for all fiscal management aspects of operations, and applies his 19 years of financial executive experience to business planning and business development, as well as oversight of all financial functions, inclusive of accounting, budgeting, credit, insurance, tax, PCI compliance initiatives, and contract pricing. As an integral member of the project implementation team, Sam designs and coordinates a full complement of accounting and statistical data and reports while administering and maintaining accounting information systems and audits. Additionally, he has a strong track record defining and aligning strategies to achieve aggressive business plans and goals, and a keen ability to create, convey and implement financial directives and controls, overcoming roadblocks to success even when objectives seem unattainable. Over the life of his career, Sam has employed a combination of transactional and transformative leadership to build and grow financial organizations and businesses (both nationally and globally); generating millions of dollars in profitability.

Having led the delivery of outsourced business processing services for government and commercial clients for more than 17 years, Robert Nash offers extensive expertise in developing and implementing best-in-class customer care and other business processing solutions to transform the consumer experience. A veteran BPO executive, Robert serves as Faneuil’s Chief Operating Officer. In that capacity, he ensures the effectiveness of the strategic approaches developed for processing multiple work streams, including multichannel frontline customer service and customer account management, as well as back-office operations such as document management, fulfillment, inbound and outbound mailing services and inventory management. Robert also ensures that technology deployments enhance the experiences of clients and their customers.

Tarsha is responsible for translating and prioritizing business requirements into short to mid-range service needs and coordinating the service delivery of new client engagements, as well as changes to current programs and contracts. Since joining Faneuil in 2000, Tarsha has held progressively responsible leadership positions focusing on performance management, process optimization, and project management for complex frontline and back office operations. A veteran customer care professional with more than 19 years of leadership experience, Tarsha collaborates closely with Faneuil’s operational teams to achieve corporate and client objectives for performance, cost-effectiveness, and exemplary customer service.

Alden is responsible for oversight of all client programs, including staffing and program management for multichannel contact center operations supporting clients in the utilities, healthcare, transportation, government services and commercial services industries. He has more than 11 years of corporate law experience ensuring compliance with local, state and federal requirements applicable to business enterprises. An accomplished attorney, Alden has extensive experience in law firms based in Virginia and West Virginia.

Arlin is vital to Faneuil’s highly successful launch of contractual projects for health and human services, utilities, transportation/tolling, and government and commercial programs. A twelve year Faneuil veteran, he is responsible for the design and deployment of state-of-the-art solutions encompassing facility planning and design, and technology systems and infrastructure. With his demonstrated strengths in project management, performance analysis, quality control, and strategic planning, blended with his results-driven orientation, Arlin has led Faneuil to flawless implementation and expansion of an array services and projects.

Mike has more than 26 years of customer-facing operational and staffing experience. As Faneuil’s operational management client liaison, he continuously reviews all key performance indicators and communicates their progress to a diverse portfolio. Mike also plays a critical role in Faneuil’s start-up operations and readiness planning for new projects, ensuring client goals and expectations are met and supporting continuous strengthening of quality and productivity. His career has included operational oversight of U.S.-based and international contact centers staffed by as many as 2,000 employees. Mike also brings expertise in strategic visioning, relationship-building, and human and technological resource allocation—all acquired from his extensive operational and staffing experience in the utility, human services, telecommunications, banking, government services and commercial services industries.