Anna became President and Chief Executive Officer of Faneuil in 2009 after having served as its President and Chief Operating Officer; Senior Vice President and Managing Director, Government Services Division; and, beginning in 2004, Vice President of Business Development. She brings more than 35 years of management experience to a leadership role that includes ultimate responsibility for the company’s business operations nationwide, more than 5,000 employees, and revenue generation of more than $150 million annually. Anna is also deeply involved in the development of strategies to recruit, hire, train, develop, retain and motivate essential talent. To foster a culture in which customer service and integrity shape every interaction, Anna personally communicates Faneuil’s vision and values throughout the organization.
With more than 26 years of expertise, Michael Bassetti has a proven track record of success in providing comprehensive financial leadership to companies within the BPO industry. Serving as Faneuil’s Chief Financial Officer, he is responsible for the company’s overall financial strategy and for ensuring its seamless integration into the operational plan. Within finance, he guides planning, accounting, treasury, tax, and internal audit functions. Bassetti holds an MBA from East Carolina University.
With more than 20 years of operational leadership and business process outsourcing experience, Lee Harris offers extensive expertise in operational excellence and continuous improvement initiatives. Serving as Faneuil’s Chief Operating Officer, he works to develop effective strategic approaches to challenges such as processing multiple work streams, including multichannel frontline customer service and customer account management. A veteran BPO executive, Lee also oversees the deployment of cutting-edge technologies, ensuring that these innovations are being utilized to enhance the client and customer experience. Lee’s unique approach to leadership and team building combines WFM and a culture of coaching and development, which drives efficiency and delivers a high level of customer engagement.
Matthew has more than 20 years of experience in the BPO industry, with extensive experience in sales and marketing. As EVP, Business Development, Matthew is responsible for driving growth throughout the organization through the expansion and development of client relationships. He leads a team accountable for identifying opportunities in which Faneuil’s customer-facing, consulting, technology and back-office capabilities can be applied to add value to our current clients and develop effective business solutions for prospective new clients.
Tarsha is responsible for translating and prioritizing business requirements into short to mid-range service needs and coordinating the service delivery of new client engagements, as well as changes to current programs and contracts. Since joining Faneuil in 2000, Tarsha has held progressively responsible leadership positions focusing on performance management, process optimization, and project management for complex frontline and back office operations. A veteran customer care professional with more than 19 years of leadership experience, Tarsha collaborates closely with Faneuil’s operational teams to achieve corporate and client objectives for performance, cost-effectiveness, and exemplary customer service.
Arlin is vital to Faneuil’s highly successful launch of contractual projects for health and human services, utilities, transportation/tolling, and government and commercial programs. A twelve year Faneuil veteran, he is responsible for the design and deployment of state-of-the-art solutions encompassing facility planning and design, and technology systems and infrastructure. With his demonstrated strengths in project management, performance analysis, quality control, and strategic planning, blended with his results-driven orientation, Arlin has led Faneuil to flawless implementation and expansion of an array services and projects.
Jeffrey is responsible for the long-range talent management vision at Faneuil, including leading all Human Resource, Benefits, and Recruiting teams. He has over 15 years of leadership experience in BPaaS, Mining, Education, and Healthcare. Jeffrey’s passion is developing and implementing impactful human resource programs and processes, with a focus on people and data, ever-improving the employee experience which directly translates into measurable business results for Faneuil and its clients.
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