Leadership

Anna became President and Chief Executive Officer of Faneuil in 2009 after having served as its President and Chief Operating Officer; Senior Vice President and Managing Director, Government Services Division; and, beginning in 2004, Vice President of Business Development. She brings more than 35 years of management experience to a leadership role that includes ultimate responsibility for the company’s business operations nationwide, more than 5,000 employees, and revenue generation of more than $150 million annually. Anna is also deeply involved in the development of strategies to recruit, hire, train, develop, retain and motivate essential talent. To foster a culture in which customer service and integrity shape every interaction, Anna personally communicates Faneuil’s vision and values throughout the organization.

Prior to joining Faneuil in 2017, Nick Mannella served in similar capacities with other providers of outsourced business processing, where he led sales and marketing initiatives for the companies’ government, commercial retail, healthcare, hospitality travel and insurance practice areas. His responsibilities also included oversight of teams providing consulting, business process and tech solutions to clients throughout North America, South America and Europe. In his current role with Faneuil as CRO, he leads a team accountable for identifying opportunities in which Faneuil’s customer-facing, consulting, technology and back-office capabilities can be applied to add value to our current clients and develop effective business solutions for prospective new clients. He holds a Bachelor’s degree from Ohio University, with concentrations of study in healthcare, business and communication.

With more than 20 years of operational leadership and business process outsourcing experience, Lee Harris offers extensive expertise in operational excellence and continuous improvement initiatives. Serving as Faneuil’s Chief Operating Officer, he works to develop effective strategic approaches to challenges such as processing multiple work streams, including multichannel frontline customer service and customer account management. A veteran BPO executive, Lee also oversees the deployment of cutting-edge technologies, ensuring that these innovations are being utilized to enhance the client and customer experience. Lee’s unique approach to leadership and team building combines WFM and a culture of coaching and development, which drives efficiency and delivers a high level of customer engagement.

Tarsha is responsible for translating and prioritizing business requirements into short to mid-range service needs and coordinating the service delivery of new client engagements, as well as changes to current programs and contracts. Since joining Faneuil in 2000, Tarsha has held progressively responsible leadership positions focusing on performance management, process optimization, and project management for complex frontline and back office operations. A veteran customer care professional with more than 19 years of leadership experience, Tarsha collaborates closely with Faneuil’s operational teams to achieve corporate and client objectives for performance, cost-effectiveness, and exemplary customer service.

Alden is responsible for the company's legal, compliance, human resources and recruiting efforts. He leads a team of dedicated professionals who find and retain the lifeblood of Faneuil's business — talented, engaging and hard-working employees who look forward to providing best in class services for our clients and their customers. Alden has been practicing law for fifteen years and has been Faneuil's General Counsel since 2012.

Arlin is vital to Faneuil’s highly successful launch of contractual projects for health and human services, utilities, transportation/tolling, and government and commercial programs. A twelve year Faneuil veteran, he is responsible for the design and deployment of state-of-the-art solutions encompassing facility planning and design, and technology systems and infrastructure. With his demonstrated strengths in project management, performance analysis, quality control, and strategic planning, blended with his results-driven orientation, Arlin has led Faneuil to flawless implementation and expansion of an array services and projects.