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Washington Health Benefit Exchange Selects Faneuil, Inc. to Operate Call Center in Spokane, WA Call Center Will Provide Customer Support for Washington HealthplanfinderOLYMPIA, Wash. March 7, 2013
The Washington Health Benefit Exchange today announced it selected Faneuil, Inc. to operate the call center for Washington Healthplanfinder, the state's new online health insurance marketplace launching this fall. Faneuil, a recognized leader in multi-channel customer care services, will open the call center in Spokane, Wash., in September 2013. They will begin enrolling residents on October 1 for coverage that takes effect on January 1, 2014.Click here to read the full press release
Simply stated, we might just be the best company you’ve never heard of. That’s because we build the brands of our public and private sector clients by developing customized business solutions that deliver exceptional service to their customers on our clients’ behalf. We make sure that, in their customers’ eyes, the spotlight shines on our clients as industry leaders, not on ourselves. And while the industries we support are diverse ranging from customer care, transportation, and utilities, to government services, healthcare, and technology services we’re unrelenting in our attentiveness to creating consistently positive customer experiences, whether the interactions occur face-to-face, by phone or online. We operate expertly in highly regulated industries, continuously deploying innovation and technology to streamline business processes and ensure that every transaction is completed in accordance with established standards.